Raleigh, NC – September 2024 – The North Carolina Joint Underwriting Association (NCJUA) and the North Carolina Insurance Underwriting Association (NCIUA) have launched a new Consumer Service Portal (CSP) to transform the way policyholders access and manage their insurance needs. Developed in partnership with Ogon Consulting, a premier provider of insurance technology solutions, the portal is designed to enhance service accessibility, streamline claims processes, and improve policyholder satisfaction.
The Consumer Service Portal is powered by the Guidewire InsuranceNow API framework, enabling seamless integration with various third-party apps and services to enhance the policyholder experience. With RESTful API access to core InsuranceNow functionality, NCJUA/NCIUA policyholders can easily connect to additional services, enjoy extended functionality, and experience unique user journeys tailored to their needs. This API-driven approach allows Ogon to deliver a fully integrated platform that supports efficient workflows and provides flexibility for future growth.
Key Features of the Consumer Service Portal
- 24/7 Access: Anytime, anywhere access to policy information, optimized for mobile devices
- Report a Claim: Streamlined, automated claim filing capability
- Policy Information: View and print policy declarations and billing statements
- Real-Time Policy Details: Immediate visibility of locations, coverage limits, and deductibles
- Billing Information: Quick access to premium balances, due dates, and payment options
- Make Payments: Easy, online premium payment solutions
Supporting the portal, Ogon’s Command Center product is part of its Digital Engagement Suite, fully integrated with the CSP. The Command Center enables NCJUA/NCIUA to manage user accounts efficiently, provide advanced support, and gain valuable insights into policyholder interactions. This empowers the organization to deliver more responsive, customized service, and to enhance the overall user experience by leveraging real-time data and support capabilities.
Karthick Gopalakrishnan, Director of Technical Consulting at Ogon, expressed his excitement about the launch: “We are thrilled to support NCJUA/NCIUA in their mission to enhance the policyholder experience. The Consumer Service Portal is a testament to Ogon’s commitment to delivering modern, intuitive, and efficient solutions tailored to meet the unique needs of insurance providers and their customers.”
Mick Quinlan, Product and IT Director of NCJUA, emphasized the value of this technological advancement: “The new Consumer Service Portal offers our policyholders an exceptional level of convenience and control. This portal enhances our service capabilities, enabling us to provide more responsive, efficient support and allowing policyholders to manage their insurance needs seamlessly. We are grateful to Ogon for their dedication and expertise in making this vision a reality.”
About Ogon Consulting
Ogon Consulting is a leading provider of technology solutions for the insurance industry, specializing in the P&C sector and Guidewire InsuranceNow solutions. Known for its customer-first approach, Ogon supports organizations in their digital transformation journeys, offering solutions from consumer portals to data migration and support platforms that help modernize the policyholder experience. Ogon’s technical expertise and understanding of the insurance landscape have helped providers enhance their service models, improve user engagement, and drive operational efficiency. Learn more at www.ogonconsulting.com.
About NCJUA/NCIUA
The North Carolina Joint Underwriting Association (NCJUA) and the North Carolina Insurance Underwriting Association (NCIUA) operate as the FAIR Plan and the Coastal Property Insurance Pool, respectively. These entities were established to provide essential property insurance coverage to North Carolina residents unable to obtain coverage in the standard market. Their commitment to the community includes ensuring that policyholders have access to reliable, accessible insurance solutions that address their unique needs.
