Ogon Consulting Services: Support & Maintenance

Your Reliable Support Partner

Why Choose Ogon

Managing a live InsuranceNow policy administration system requires careful attention to several important factors.

Experienced InsuranceNow team

Our support team is comprised of experts with extensive experience in the InsuranceNow platform. Each member brings in-depth technical knowledge and hands-on experience to handle complex issues effectively.

Established processes

Ogon follows well-defined processes to ensure quick, consistent support without ramp-up time. We coordinate with your IT team to address production tickets, system enhancements, and ongoing maintenance needs smoothly.

Comprehensive monitoring

We provide proactive monitoring of production performance, batch cycles, and other critical processes. This enables us to detect and address issues before they impact your operations, ensuring minimal downtime.

Flexible Engagement Model

Our flexible engagement model ensures that you only pay for the work done—not for resources. This approach minimizes wasted resources and costs associated with mismatched skill sets or fluctuations in work requirements. With Ogon, you pay for our expertise precisely when and where it’s needed, ensuring cost-effectiveness without any unnecessary expense.

Guided by Expertise

Our Approach

Ogon Consulting assembles a cross-functional team with deep expertise in InsuranceNow to provide full-cycle production support. Our services include:

Application Support

We review and triage production support issues reported by users through helpdesk channels, document issues in your helpdesk or Guidewire Community, and monitor production performance and batch cycle issues.

For critical production issues, we implement hot patches to resolve problems quickly. We also support builds and deployments for production and non-production environments, ensuring stability across your system.

Application Maintenance

Our team manages prioritized production support tickets, providing end-to-end solutions for rate revisions, integrations, and other system enhancements.

We implement new features and product enhancements as part of your long-term maintenance plan, helping you maximize the value of your InsuranceNow system.

Enhancements

Enhance Data Analytics: Gain deeper insights for data-driven decision-making, empowering your business to act on valuable intelligence.
Implement Straight-Through Processing: Streamline operations by reducing manual processes, enabling faster, more efficient workflows.
Leverage Automation: Improve operational efficiency and accelerate task completion with automated processes across your InsuranceNow platform.
Optimize Core Capabilities: Extend the value of your core InsuranceNow system, ensuring your organization remains competitive in a dynamic market.

We Simplify the Process

Benefits

Focused on keeping your system operational and optimized for your business needs:

Specialized 24/7 Support

Our support team is available around the clock to address urgent issues, providing peace of mind that your system is monitored and maintained at all times.

Collaborative Approach

We work closely with your SMEs, IT team, Guidewire, and other third-party vendors to handle production tickets and system enhancements. This collaborative approach ensures seamless communication, a smooth partnership, and effective issue resolution across all stakeholders.

Minimal client resource dependency

Ogon handles the heavy lifting, allowing your internal resources to focus on core business operations rather than day-to-day system support tasks.

Flexible, Pay-As-You-Go Costs

Our pay-as-you-go model offers flexibility and cost-efficiency, allowing you to manage support expenses effectively by paying only for the specific work performed. This ensures you receive the support you need without committing to a fixed monthly rate, making budgeting straightforward and aligned with actual needs.

Technical and business guidance

Beyond issue resolution, our team provides strategic guidance on system optimizations, helping you get the most out of InsuranceNow while minimizing customizations.